Refund policy
Fantasy Smoke
Return Policy
Effective Date: March 18, 2026
1. Overview
Welcome, seekers of Fantasy Smoke’s enchanted wonders! We strive to ensure satisfaction with our smoking pipes, accessories, and related products for legal tobacco or herbal use. This policy governs returns and refunds for orders placed at https://thefantasysmoke.com . See Terms of Service for age requirements, legal compliance, and contact details.
2. Keypoints
Keypoint - Details
Satisfaction Guarantee: Return eligible ORIGINAL UNOPEN products within 30 days for refund.
Defective/Damaged Items: Notify ASAP within 2 days of delivery; 2-day claim window for refund/replacement.
Non-Returnable: Used, opened packaging (unsealed), clearance, or electronics (e.g., batteries, vaporizers).
Restocking Fees: Up to 25% for new condition; up to 50% for opened/damaged/incomplete.
Time Limits: 30 days for returns; 2 days for defective/damaged claims.
3. Return Conditions
Eligible Items: Must be unused, unopened, in brand new condition, and in original packaging with all components.
Defective/Damaged Items: Notify us within 2 days of delivery for defects (not functioning as intended) or damage (received broken) via Fantasy Smoke Help Hub or shop@thefantasysmoke.com.
Claims: Keep all items, packaging, and proof (e.g., photos, order number) for claims.
Defective products have a 2-day limited claim window for refund or replacement (see Terms of Service).
Electronics (e.g., batteries, vaporizers) are non-returnable for hygiene/safety reasons. Contact us ASAP for quick resolution.
Clearance Items: Final sale, non-returnable.
Return Shipping: You pay return shipping unless defective/damaged.
Free Shipping Deduction: If free shipping applied, original shipping cost is deducted from refunds.
Time Limits: Initiate unused returns within 30 days; defective/damaged claims within 2 days.
4. How to Return
1. Submit a request at Fantasy Smoke Help Hub or shop@thefantasysmoke.com.
2. Receive a return shipping label for eligible returns.
3. Return item in original unopened packaging, unused, sealed, with all components.
4. We’ll email confirmation upon receipt and refund approval.
5. Returns Timeline
Receipt Confirmation: Within 3–5 business days of receiving your return.
Refund Processing: Within 7–10 business days after approval.
If replacement is unavailable, we’ll offer a refund or store credit.
6. Return Fees
Shipping Return Fee: $10 for return shipping labels (non-defective/damaged returns).
Restocking Fees: 0% up to 25% for new original condition; 25% up to 50% for opened, damaged, or incomplete returns.
Lost/Damaged Returns: We’re not responsible for returns lost or damaged in transit, the shipper would be.
Refunds: Issued to original payment method within 7–10 business days after resolution.
Original shipping costs are non-refundable.
7. Order Cancellations & Refusals
Cancellations: Contact Fantasy Smoke Help Hub or shop@thefantasysmoke.com before shipping. If shipped, follow return process.
Refused Deliveries: Incur original shipping fees, return shipping fees, and up to 25% restocking fee (if returned in brand new condition; up to 50% for opened/damaged/incomplete).
Contact us immediately if refused by mistake.
8. Your Responsibilities
Ensure purchases comply with local city, state and federal laws (see Terms of Service).
We’re not liable for legal violations.
9. Policy Updates
Last updated: September 1, 2025.
Check https://thefantasysmoke.com . for the latest version.
10. Need Help?
Visit Fantasy Smoke Help Hub or email shop@thefantasysmoke.com with your order number.
We respond within 3 business days. Subscribe to our newsletter for updates and discounts.